You are here: Home Insurance Health Insurance ... How To Talk With ... Overview
Information about all aspects of finances affected by a serious health condition. Includes income sources such as work, investments, and private and government disability programs, and expenses such as medical bills, and how to deal with financial problems.
Information about all aspects of health care from choosing a doctor and treatment, staying safe in a hospital, to end of life care. Includes how to obtain, choose and maximize health insurance policies.
Answers to your practical questions such as how to travel safely despite your health condition, how to avoid getting infected by a pet, and what to say or not say to an insurance company.

How To Talk With The People At Your Insurance Company (Make A Friend)

Overview

Next »

1/9

Whether you have a claims or a billing question, talking with the people at an insurance company can be a difficult experience. However, the following basic guidelines will likely improve the experience and increase the chances of getting what you want. 

  • Prepare for the call: get your information together and get comfortable.
  • When you call, be prepared to find your way through a phone tree.
  • When you get to the right person, make a friend. In the future, you can return to your friend with additional requests.
  • If you do not get the response you want, ask for a supervisor. Let the person know that the request is not personal.
  • At the end of the call repeat what was agreed to -- including who is to do what.
  • Make notes after the call so you will have all the information you need to follow up if necessary.

For more information about the guidelines, see:


Please share how this information is useful to you. 0 Comments

 

Post a Comment Have something to add to this topic? Contact Us.

Characters remaining:

  • Allowed markup: <a> <i> <b> <em> <u> <s> <strong> <code> <pre> <p>
    All other tags will be stripped.