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How To Talk With The People At Your Insurance Company (Make A Friend)

If You Do Not Get The Response You Want: Ask For A Supervisor

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If you don't reach the goal of your call, whether it's because you don't agree with what the person on the phone tells you or they're just rude or incompetent, stay in control of the situation and ask for a supervisor.

  • If the reason you're asking for the supervisor is not the person's behavior, let the person know you don't intend to complain about them, but that you either need more information or to speak with someone in authority.
  • If the reason for asking for the supervisor is the person's behavior, or lack of it, you don't need to call the person on it -- just ask for the supervisor.

If the person refuses to connect you to a supervisor, repeat their name (or ask for it if you don't have it) and try a reasonable approach such as: "Judy, I understand you're doing your job, but I'm just not happy and I really need to speak with somebody in authority. " Let them know you're serious -- and insistent.

If you're told there is no supervisor on duty, be skeptical. Most companies do not let their telephone operators work without a supervisor present.

If politeness doesn't work, try to avoid anger, which at this point can be self -defeating. Instead, consider asking, incredulously, "Let me repeat this Judy. Are you telling me you will not connect me with a supervisor?"

If the answer is still that you won't be connected to a supervisor, we've often found that you get to speak to a supervisor if you ask for the name and phone number of the president of the company. Even if the request for the president's name doesn't get you to the supervisor, if you hang up and call the president and complain. You'll probably get to speak with the president's assistant who will make sure your request is sent to the right supervisory person with a note of importance because the request to take care of your problem comes from the top of the organization.

If all else fails, hang up and call again. Hopefully the next person that answers your call will be more friendly to your cause.


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