You are here: Home General General How To Complain - ...
Information about all aspects of finances affected by a serious health condition. Includes income sources such as work, investments, and private and government disability programs, and expenses such as medical bills, and how to deal with financial problems.
Information about all aspects of health care from choosing a doctor and treatment, staying safe in a hospital, to end of life care. Includes how to obtain, choose and maximize health insurance policies.
Answers to your practical questions such as how to travel safely despite your health condition, how to avoid getting infected by a pet, and what to say or not say to an insurance company.

How To Complain - In General

1/1

If you want to complain, experts suggest the following technique:

  • Try to speak with a person - in person if possible. If not, then at least on the phone. 
  • Preferably, the person is someone who has the authority over your case and can do something about it.  If the person with whom you speak doesn't have the authority, ask to speak with a supervisor.
  • Do not blame the person with whom you speak.  It's rarely his or her fault. And, blaming the person is likely to get a defensive response, which is not usually helpful.
  • Stick to the truth. Exaggeration hurts your credibility. 
  • Present any evidence you have - such as notes, names, or photographs. 
  • Stay calm.  Use anger sparingly.
  • Know your goal: what do you want?  This helps focus on the resolution rather than the problem.
  • Ask yourself: should I just let this go? Is it really worth it to take the time and energy to follow through on this complaint?

For specific situations, see: 


Please share how this information is useful to you. 0 Comments

 

Post a Comment Have something to add to this topic? Contact Us.

Characters remaining:

  • Allowed markup: <a> <i> <b> <em> <u> <s> <strong> <code> <pre> <p>
    All other tags will be stripped.