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Making a friend with the people in your doctor's office is very important to getting medical care on your schedule. This is particularly true about the person who sets appointments and the office manager or other person who gets things done.  No matter how strict a doctor's rules, people can exercise discretion as to who gets an appointment and whether your requests can be handled over the phone or whether you have to make an appointment.

A few tips:

  • Get and use the person's name.
  • Speak in a friendly manner.
  • Engage the person. Open yourself.
  • Ask for help.
  • Sympathize with the pressure the person is under.
  • Use anger sparingly.
  • Stay with your friend.
  • Find out the best means of communication. If it's not the phone, still call ocassionally to keep the relationship alive.

You won't always make a friend, but you have nothing to lose by trying.


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