Breast Cancer Recurrence

• Keep in mind that honey is the best approach. 
  • Always keep in mind you are talking with another human being.
  • Try to be understanding of the person's personal situation. 
  • In short hand: Make a friend.
• Always get the name and/or i.d. number of the person with whom you speak.
• Make notes.
  • Note the day and time and what was said.
  • Keep your notes in the file with whatever subject you’re calling about.
• Keep a photocopy of all forms you complete.
• If you mail anything that seems important:
  • Include a cover letter with a date. 
  • Keep a copy. Attach a copy of the cover letter to your copy of the form.
  • Send it by a delivery system that provides delivery receipts such as certified mail, return receipt requested or, by overnight.  Note on your copy of the letter the receipt number so there is proof what was included in the particular envelope. Keep the receipt with your copy of the letter or document.
• When you are told things must be done by a deadline, note the deadline in your diary – and finish on time.
• After each conversation, make sure you are in sync with the other person by repeating what is to be done, by whom, and by when. 
  • Make an alert to follow up to be sure the other person does what he or she agreed to do. 
  • Follow up on the day of your alert.

See: Talking With Your Insurance Company (Make A Friend)

Please share how this information is useful to you. 0 Comments