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Automobile Insurance Claims: Filling, Negotiating, Settling

What To Do If You Don't Agree With The Insurance Company's Settlement

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If you are not satisfied with the amount of money the insurance company offers, and are not able to resolve the matter with the insurance company's adjuster:

  1. Talk to your agent or claims representative. Explain why you feel the proposed settlement is unfair. Be prepared to provide documents supporting your position. You should also send a letter and supporting material to the claims executive at the insurance company's headquarters.
  2. If after hearing from your insurance company's claims executive you still feel the company isn't properly handling your claim, call the National Insurance Consumer Hotline at 800.942.4242
  3. File a complaint with your state's insurance department offsite link.
  4. As a last resort, consult an attorney.

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